Frequently Asked Questions

Escape Card
If you lose your Escape Card, call the Shell Service Centre at 1800-ESCAPEE (1800-3722733) immediately to lock your account. When your account is locked, you will not be able to make any redemption. You can apply for an instant replacement card at any Shell station. Thereafter, you should contact Shell Service Centre to transfer your existing Escape Points to your new Escape Card.

If you damage your Escape Card, you can apply for an instant replacement card at any Shell station. Thereafter, you should contact the Shell Service Centre to transfer your existing Escape Points to your new card.

Personal Shell Card
if you lose/damage your Personal Shell Card, call the Shell Service Centre at 1800-ESCAPEE (1800-3722733) immediately to lock the account. A replacement Card will be mailed to you with all your existing Escape Points transferred to your new Card.

For all lost/damaged cards, a replacement/transfer fee of 100 Escape Points will be deducted from your Escape account.

Shell accepts no responsibility for any points lost as a result of fraudulent use since the Escape/Shell Card is protected by your redemption PIN number.

You can check your Escape Points balance as follows:

a. Swipe your Card at the self-service Escape Points Balance Enquiry machine found at the Shell station.

b. Login to your account on the Escape website using your Username and Password

c. Register a valid email address for your account on the Escape website to receive your bi-monthly Shell Escape Online Statement email.

d. Call our Shell Service Centre at 1800-ESCAPEE (1800-3722733). Select language option, loyalty card member services (2), enter [full card number] #, press (1) and key in authentication (NRIC for Singaporeans and ID for foreigners) [ID] #.

The Escape Value Care Card is a loyalty card developed specially for cab drivers only. It works like the Escape Card, but it also entitles you to many other exclusive benefits that the regular Escape Card does not offer.

Apply for an Escape Value Care Card instantly at any Shell station by completing an application form and handing it over to the station staff with your Taxi Vocational License. All personal details must be duly completed in order to activate your card for redemption. You can earn points instantly with your first purchase at any Shell station.

The security features, accumulation and redemption of Escape Points are exactly the same as the Escape Card. You can refer to Question 2 - 7 above for more details.

For your convenience, catalogue rewards can be redeemed instantly at selected Shell stations and participating merchant outlets, depending on the item. Please refer to the latest rewards catalogue for details. You need to present your valid principal Card and enter the correct redemption PIN number in order to effect a redemption. Redemptions can only be made within the redemption hours indicated and while stocks last. You are advised to contact the relevant outlets to check on stock availability ahead of redemption. Please refer to other relevant terms and conditions.

Contact us at:

SHELL SERVICE CENTRE

P.O. Box 643, Robinson Road Singapore 901243

Tel: 1800-ESCAPEE (1800-3722733)

Fax: 62632855

Operating Hours: Monday - Friday, 8.30am - 6.00pm

Website : www.shell.com.sg/escape

With point issuance based on litres, you are insulated against pump price changes. For instance, when you enjoy Shell discounts on fuels, you will continue to earn a fixed amount of Escape points despite paying a lesser amount for your fuel purchase.

In this Escape programme structure, you earn standard Escape points as well as bonus points from other marketing promotions. The bonus points are applicable for all Shell Fuels.

It is important to update Shell with your particulars such as email address. Otherwise, promotions and updates will not reach you. To login to your account and update your particulars now, click here.

In addition, you will also benefit from the bonus points brought to you by Shell from the other marketing promotions.

It is important to update Shell with your particulars such as email address. Otherwise, promotions and updates will not reach you. To login to your account and update your particulars now, click here.

We have enhanced our online website access system. Part of the enhancement requires customers to create their Username and Password to login to Shell Escape Online to access their account details

You can create your Username and Password here for the first time to gain access to Shell Escape Online. Please have both your Escape Card Number and redemption PIN on hand to create your Username and Password.

If you have not registered your new Escape Card online, please click on Online Access Card Registration to fill in the requested details. This will activate your new Escape Card to provide you with online access to Shell Escape Online. You may also call our Shell Service Centre to activate your account.

If you have forgotten your Password you will need to reset it before you can create a new Password. Please contact our Shell Service Centre for assistance to reset your Password. Thereafter you can proceed to create your new Password by filling in the requested details here.

If you have forgotten your Username you will need to reset it before you can create a new Username. You will also need to reset your Password. Please contact our Shell Service Centre for assistance to reset your Username and Password. Thereafter you can proceed to create your new Username by filling in the requested details here.

To change your Password login to the website go to Change Password link, enter your Current Password followed by your New Password, and click the 'Submit' button to effect the change.

Your participation in the Shell Escape Rewards Programme shall mean that you have read the Shell Escape Rewards Programme Terms and Conditions and that you agree to be bound by and agree to abide by the Shell Escape Rewards Programme Terms and Conditions without any limitation or qualification.