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| ENROLMENT/CARDS / PIN NUMBER |
| Q1. How do I enrol in the Escape programme? |
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Apply for an Escape Card instantly at any Shell station by completing the Escape application form and handing it over to the station staff. All personal details must be duly completed in order to activate your card for redemption. You can earn points instantly with your first fuel purchase at any Shell station.
The last 4 digits of your NRIC number will be used as your default redemption PIN number. It takes approximately 1 month, from card application, for your default redemption PIN number to be activated. You are advised to change this default redemption PIN number to a redemption PIN number of your choice immediately via the Escape website. You may also wish to update your personal details on this website.
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| Q2. How can I change my default redemption PIN number? |
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| For security reasons, once your default redemption PIN number is activated, you must immediately change to your preferred 4-digit redemption PIN number via the Escape website at www.shell.com.sg/escape. |
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| Q6. How will I know the number of Escape Points I have? |
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You can check your Escape Points balance as follows: |
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a. Swipe your Card at the self-service Escape Points Balance Enquiry machine found at the Shell station. |
b. Login to your account on the Escape website using your Username and Password |
c. Register a valid email address for your account on the Escape website to receive your bi-monthly Shell Escape Online Statement email. |
d. Call our Shell Service Centre at 1800-ESCAPEE (1800-3722733). Select language option, loyalty card member services (2), enter [full card number] #, press (1) and key in authentication (NRIC for Singaporeans and ID for foreigners) [ID] #.
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| ESCAPE VALUE CARE CARD |
| Q8. What is an Escape Value Care Card and how do I apply for one? |
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The Escape Value Care Card is a loyalty card developed specially for cab drivers only. It works like the Escape Card, but it also entitles you to many other exclusive benefits that the regular Escape Card does not offer.
Apply for an Escape Value Care Card instantly at any Shell station by completing an application form and handing it over to the station staff with your Taxi Vocational License. All personal details must be duly completed in order to activate your card for redemption. You can earn points instantly with your first purchase at any Shell station.
The security features, accumulation and redemption of Escape Points are exactly the same as the Escape Card. You can refer to Question 2 - 7 above for more details. |
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| Q20. I have questions that aren't addressed here. Whom should I contact? |
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Contact us at:
SHELL SERVICE CENTRE
P.O. Box 643, Robinson Road Singapore 901243
Tel: 1800-ESCAPEE (1800-3722733) Fax: 6263 2010
Operating Hours: Monday - Friday, 8.30am - 6.00pm
Website : www.shell.com.sg/escape |
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| ESCAPE PROGRAMME STRUCTURE |
| Q21. Why do you issue points based on the number of litres pumped? |
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With point issuance based on litres, you are insulated against pump price changes. For instance, when you enjoy Shell discounts on fuels, you will continue to earn a fixed amount of Escape points despite paying a lesser amount for your fuel purchase.
In this Escape programme structure, you earn standard Escape points as well as bonus points from other marketing promotions. The bonus points are applicable for all Shell Fuels.
It is important to update Shell with your particulars such as email address. Otherwise, promotions and updates will not reach you.
To login to your account and update your particulars now, click here.
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| SHELL ESCAPE ONLINE LOGIN |
| Q22. Why do I need a Username and Password to login to Shell Escape Online? |
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We have enhanced our online website access system. Part of the enhancement requires customers to create their Username and Password to login to Shell Escape Online to access their account details
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| Q23. How do I create my Username and Password? |
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You can create your Username and Password here for the first time to gain access to Shell Escape Online. Please have both your Escape Card Number and redemption PIN on hand to create your Username and Password.
If you have not registered your new Escape Card online, please click on Online Access Card Registration to fill in the requested details. This will activate your new Escape Card to provide you with online access to Shell Escape Online. You may also call our Shell Service Centre to activate your account.
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| Q24. What if I have forgotten my Password? |
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If you have forgotten your Password you will need to reset it before you can create a new Password. Please contact our Shell Service Centre for assistance to reset your Password. Thereafter you can proceed to create your new Password by filling in the requested details here.
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| Q25. What if I have forgotten my Username? |
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If you have forgotten your Username you will need to reset it before you can create a new Username. You will also need to reset your Password. Please contact our Shell Service Centre for assistance to reset your Username and Password. Thereafter you can proceed to create your new Username by filling in the requested details here.
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| Q26. How do I change my Password? |
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To change your Password login to the website go to Change Password link, enter your Current Password followed by your New Password, and click the 'Submit' button to effect the change.
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Your participation in the Shell Escape Rewards Programme shall mean that you have read the Shell Escape Rewards Programme Terms and Conditions and that you agree to be bound by and agree to abide by the Shell Escape Rewards Programme Terms and Conditions without any limitation or qualification. |
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